Enhanced Access

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Ideally we all want primary care providers to coordinate and help manage all of the care their patients receive, whether it’s in the primary care office or after hours in another setting. Patient-centered care also requires us to reorient the health care system so that it works around patients’ needs and preferences – even if that means they need care after hours, or want to talk about their health via e-mail rather than at an in-person visit. For that reason, offering expanded access is an essential part of the patient-centered care model.  
Expanding access for your patients doesn’t have to mean keeping your practice open 24-7. This page includes resources and guides to smart, efficient ways to make sure your patients can find the right care, at the right time, at the right setting.  
After Hours Templates  
This is a sample business card, feel free to make any changes to the business card that are appropriate for your office. Also please note that it is only, a recommendation that you utilize a similar business card with your patients and not a requirement of the Enhanced Personal Health Care program.  
This is a sample letter only; feel free to make changes to this template that are more appropriate to your practice. Also please note that it is only a recommendation that you utilize a similar letter with your patients and not a requirement of the Enhanced Personal Health Care program.  
Please note the message below is a suggested answering machine message only, and it is not a requirement of the Enhanced Personal Health Care program. Also, if your practice currently utilizes an Answering Service we are not suggesting that you replace your answer service with this sample message.  
 
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