Advanced Practice Activities

For practices that are specifically interested in pursuing NCQA PCMH Recognition, we’d like to recommend participation in NCQA’s free online training events which are available as both live and recorded sessions. Four different sessions which we believe you will benefit from participating in include:  
1) Getting on Board with PCMH
2) PCMH 2014 Standards
3) Using the Interactive Survey Tool
4) The Online Application and How to Submit as a Multi-Site  
Measurement of Patient Experience  
To assess how the medical home model affects patients, the CAHPS Consortium has developed a set of supplemental items that, when used in conjunction with the CAHPS Clinician & Group (C&G) Survey, assess patient experience with the domains of the medical home. This document discusses: Assessing the domains of the medical home, topics covered by the CAHPS Patient-Centered Medical Home items and ways to use the survey results to inform health care consumers and other stakeholders and to improve the quality of care.  
The CAHPS PCMH survey uses the Clinician & Group (CG) CAHPS 12-Month Survey core set of items and incorporates the Patient-Centered Medical Home item set. Although this survey could be used by any physician practice, it is expected to be useful for practices that have adopted features of a patient-centered medical home (PCMH).  
This document discusses the types of reports you may produce for the CAHPS Clinician & Group Surveys, the types of measures the survey produces, and the composite and rating measures generated by the results of the surveys and associated supplemental items. It also provides a basic overview of how the CAHPS survey items are combined to come up with composite measures.  
NCQA developed the optional Distinction in Patient Experience Reporting to help practices capture patient and family feedback. Recognized practices, or practices applying for recognition, could earn distinction in collecting and reporting patient experience data by submitting results of the CAHPS PCMH Survey to NCQA.  
This document offers a current list of certified CAHPS PCMH survey vendors. The names and contact information of certified survey vendors are updated on NCQA’s Web site annually. Independent of NCQA, survey vendors enter into contracts with practices.  
© 2018 BlueCross BlueShield of Georgia
Blue Cross and Blue Shield of Georgia, Inc. and Blue Cross Blue Shield Healthcare Plan of Georgia, Inc. are independent licensees of the Blue Cross and Blue Shield Association. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association.