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Common Questions

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There are no pharmacies in-network that match the search criteria provided. You can click on the Begin a new search link to modify your search criteria. Expand your search by selecting a larger search radius or entering City and State instead of zip code. The list below shows the mail order pharmacies available.
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Additional Provider Information

Pharmacy information was updated on November 16, 2016.

Note: The pharmacy network may change at any time. You will receive notice when necessary. Changes to our pharmacy network may occur during the benefit year. You may also call Customer Service for updated information.

Not a member? You can locate the pharmacies in your area that participate in our Medicare Advantage Prescription Drug (MA-PD) or Medicare Part D (PDP) Plans.

Already a plan member? You can search for participating pharmacies and obtain contact information and driving directions. To get a complete description of your prescription coverage, including how to fill your prescriptions, please review the Evidence of Coverage and Comprehensive Formulary documents.

You can choose to filter the search results by Pharmacy Type. If the Pharmacy Type you selected includes preferred pharmacies, then the pharmacies listed in the search results are sorted first by the network pharmacies with preferred cost-sharing. There may also be network pharmacies with standard cost-sharing within the search criteria. In the search results, we identify pharmacies which offer preferred cost-sharing to distinguish them from the pharmacies which offer standard cost sharing. You can go to all the pharmacies listed, but your costs for some drugs may be less at the pharmacies in the list which offer preferred cost sharing.

Need additional help finding an in-network pharmacy?

If you need additional help or would like a Pharmacy Directory mailed to you, please call us at 1-800-261-8667 (for Medicare Part D) or 1-844-364-2131 (for Medicare Advantage PPO), 1-800-797-1769 (for Medicare Advantage HMO),  and 1-844-316-0354 (for Medicare Advantage HMO SNP) to request a copy.
If you are already a member, please call the Customer Services number on your Member ID card or log into your account to request a directory.

Important information for members:

We call the pharmacies in the search our “network pharmacies” because we have made arrangements with them to provide prescription drugs to plan members. Our plans feature more than 70,000 pharmacies in our network. Generally, members must use network pharmacies to access their prescription drug benefit and receive plan coverage. Our network includes both pharmacies with preferred cost sharing and standard cost sharing. You are never far from one of our network pharmacies; but you may pay a lower amount, if you go to one of the pharmacies with preferred cost sharing. Pharmacies with standard cost sharing are still in our network but do not offer the lowest cost shares available at pharmacies with preferred cost sharing. Cost sharing information can be found in the Summary of Benefits document.

Please note that our plans have contracts with pharmacies that equal or exceed CMS requirements for pharmacy access in your area. In addition, even though a pharmacy is listed as in-network in the search results in this directory, this does not guarantee that the pharmacy is still in-network. The formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary.

In most cases, your prescriptions are covered under your plan only if they are filled at a network pharmacy or through our mail-order pharmacy service. Once you go to one pharmacy, you are not required to continue to go to the same pharmacy to fill your prescription, but can switch to any other of our network pharmacies. We will fill prescriptions at non-network pharmacies under certain circumstances as described in your Evidence of Coverage document.

The plan’s pharmacy network covers a larger area than the plan’s service area. You may fill your prescriptions at any network pharmacy, which includes those located outside of your zip code. To find a specific pharmacy in the plan’s network, enter the name of the pharmacy to search the directory.

If you are enrolled in a health plan that does not include Medicare Part D prescription drug coverage, these pharmacies are listed in the plan’s directory because the pharmacies can fill one or more prescription drugs that are covered under your health benefits (because they are covered under Medicare Part B). If you are not sure whether you have Part D coverage, please refer to your Summary of Benefits or Evidence of Coverage, or call the Customer Service phone number listed on your member ID card.

Need more information on the mail-order delivery program?

You can get prescription drugs shipped to your home through our network mail-order delivery program. You also have the choice to sign up for automated mail-order delivery. For more information on getting prescription drugs shipped directly to your home through our network mail-order delivery program, please contact Customer Service. Typically, you should expect to receive your prescription drugs within 10 business days from the time that the mail-order pharmacy receives the order. If you do not receive your prescription drug(s) within this time, please call Customer Service at the phone number listed for your plan, or call the Customer Service phone number listed on your Member ID card. If you have used mail order services with your current plan within the last 12 months, or if you opt in now, our network pharmacy will automatically fill and ship new prescriptions received directly from your doctors or other prescribers. You may opt out of automatic deliveries of new prescriptions at any time by contacting us. If you never had mail order delivery and/or decide to stop automatic fills of new prescriptions, we will contact you each time we get a new prescription from a provider, to see if you want the medication filled and shipped at that time. This will give you an opportunity to make sure that the correct drug (including strength, amount, and form) will be delivered, and, if necessary, allow you to cancel or delay the order before you are billed and it is shipped. If you have questions about any of the above or if you need instructions on how to submit claims for prescriptions that you had to fill at a non-network pharmacy, please contact Customer Service.