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Need Help Choosing A Plan?

Call us-
1-888-211-9817
TTY-
711
Hours of operation:
8am-8pm, 7 days a week


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Common Questions


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Contact us:

Looking to purchase a plan? Please select a state below if you are a prospective member. Licensed insurance agents are available 8 a.m. to 8 p.m. seven days a week to answer your questions:

Plans in Georgia:

Call Us:

TTY/TDD:

Medicare Supplement

1-800-797-1769

711

Medicare Advantage

1-844-364-2131

711

Medicare Part D

1-800-261-8667

711

Are you an existing member with a Medicare Advantage plan or Medicare Part D plan?

  • You should contact Customer Service for process or status questions or to file a verbal grievance.
  • Customer Service representatives are available to answer your call directly from 8 a.m. to 8 p.m., 7 days a week (except Thanksgiving and Christmas) from October 1 through February 14, and Monday through Friday (except holidays) from February 15 through September 30. Our automated system is available anytime for self-service options, including after hours, weekends, and holidays.

Customer Service for Medicare Advantage Plans:

Call Us:

TTY/TDD:

Write Us:

BCBSGa MediBlue Access (PPO)

1-866-438-9968

711

P.O. Box 60007
Los Angeles, CA 90060-0007

BCBSHP MediBlue Plus (HMO), BCBSHP MediBlue Prime Select (HMO), and BCBSHP MediBlue Dual Advantage (HMO SNP)

1-855-690-7797

711

P.O. Box 60007
Los Angeles, CA 90060-0007

 

Customer Service for Medicare Part D Plans:

Call Us:

TTY/TDD:

Write Us:

BCBSGa BlueMedicareRx (PDP) plans

1-800-928-6201

711

P.O. Box 9282
Oxnard, CA 93031-9282

Current members who wish to file written grievances for any of the Medicare Advantage or Medicare Part D plans should fax us or write to us:

Appeals and Grievances

Fax Us:

Write Us:

BCBSGa MediBlue Access (PPO), BCBSHP MediBlue Plus (HMO), BCBSHP MediBlue Prime Select (HMO), and BCBSHP MediBlue Dual Advantage (HMO SNP) BCBSGa BlueMedicareRx (PDP) plans

1-805-713-5986

Appeals and Grievances
Mailstop: OH0205-A537
4361 Irwin Simpson Rd
Mason, OH 45040-9498

Are you an existing member with a Medicare Supplement plan?

Customer Service for Medicare Supplement Plans:

Call Us:

TTY/TDD:

Hours of Operation:

All Plans

1-877-860-0015

711

8:00 a.m. to 6:00 p.m. EST
Monday - Friday

Are you a provider? Please call the numbers listed below for process or status questions as well as Grievance & Appeals. The hours of operation are listed below.

Medicare Advantage Plans:

Call Us:

FAX:

BCBSGa MediBlue Access (PPO)

1-866-438-9968
Monday through Friday, 8 a.m. to 9 p.m. EST

1-805-713-5244

BCBSHP MediBlue Plus (HMO), BCBSHP MediBlue Prime Select (HMO), and BCBSHP MediBlue Dual Advantage (HMO SNP)

1-855-690-7797
Monday through Friday, 8 a.m. to 6 p.m. EST

1-877-799-4129

 

Providers can call Customer Service to submit an oral request for an organization determination, or submit a written request for an organization determination and mail it to:
Medicare Programs
3350 Peachtree Rd NE
Atlanta, GA 30326
Request forms can also be faxed to: 1-866-959-1537.