Contact Us
PW_A132202
Prospective members should call:
7 days a week, 8 a.m. to 8 p.m. EST
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Georgia
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1-888-211-9817
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1-866-892-5331
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1-800-241-6894
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Current members should call:
Customer Service Hours for Medicare Advantage Plans:
7 days a week, 8 a.m. to 8 p.m.
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SmartValue Classic (PFFS) and SmartValue Plus (PFFS)
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1-866-865-9329
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1-800-425-5705
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P.O. Box 795180
San Antonio, TX 78279
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BlueValue Secure (HMO) and BlueValue Basic (HMO)
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1-866-438-9968
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1-877-247-1657
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P.O. Box 60007
Los Angeles, CA 90060-0007
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Current members should call Customer Service for process or status questions or to file a verbal grievance:
Customer Service Hours for Medicare Part D Plans:
7 days a week, 8 a.m. to 8 p.m.
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BlueMedicareRx (PDP) plans
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1-800-928-6201
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1-877-247-1657
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P.O. Box 9282
Oxnard, CA 93031-9282
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Customer Service Hours for Medicare Supplement Plans:
7:30 a.m. - 7:00 p.m. EST
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Georgia
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1-800-718-8831
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Columbus: 1-706-321-7212
Atlanta: 1-404-842-8073
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Current members who wish to file a written grievance for any of the plans above:
The mailing address and fax number designated for receiving written grievances is:
Grievances & Appeals
P.O. Box 1975
Fond du Lac, WI 54936-1975
FAX: (888) 458-1406
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Please call the numbers listed below for process or status questions as well as Grievance & Appeals. Provider service hours are listed below.
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SmartValue Classic (PFFS) and SmartValue Plus (PFFS)
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1-866-364-2374
Monday through Friday, 8 a.m. to 8 p.m. EST
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1-805-713-5244
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BlueValue Secure (HMO) and BlueValue Basic (HMO)
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1-866-438-9968
Monday through Friday, 9 a.m. to 7 p.m. EST
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1-805-713-5244
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For full information on benefits, please call the Customer Service Department. We renew our contract with Medicare annually.
The Medicare Contract is renewed annually, and the availability of coverage beyond the end of the current year is not guaranteed. You are eligible to enroll if you are entitled to Medicare Part A and enrolled in Medicare Part B and you live in the service area. You must continue to pay your Medicare Part B premium if not otherwise paid for under Medicaid or by another third party. With some exceptions you can only enroll during certain times of the year.
To obtain an aggregate number of grievances, appeals and exceptions filed or for full information on benefits, please call the Customer Service Department. Please reference the Evidence of Coverage for information on premiums, cost-sharing, out-of-network coverage, rights and responsibilities upon disenrollment and any applicable conditions associated with using the plan benefits.
If you have special needs, our Plan documents may be available in other formats. Please call Customer Service for details.
Pending CMS Approval 10/2009, Material Identification M0013_10_072
Last Updated 10/1/2009
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