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Please reference the following information when contacting BCBSGa: 
Benefits or Claims Questions: 
FAX: 1 (877) 868.7950 
VOICE: 1 (800) 241-7475 
Customer Care: 7 AM - 7 PM ET, Weekdays 
Automated VRU: 24 / 7  
Pre-Authorization or Referral information: 
1 (800) 722-6614 
8 AM - 5 PM ET, Weekdays 
MAILING ADDRESS: 

BCBSGa

PO Box 9907

Columbus GA 31908

Instructions for using the Voice Response Unit (VRU) when calling the Provider Helpline,  
800-241-7475 
Claim filing tips 
Utilization Management Procedures 
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For other BCBSGa contact information, please refer to the Corporate Contact Us section. 
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Blue Cross Blue Shield of Georgia and Blue Cross Blue Shield Healthcare Plan of Georgia are Independent licensees of the
Blue Cross Blue Shield Association.