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Please reference the following information when contacting BCBSGa: 
Provider Contact Information  
Benefits or Claims Questions: 
FAX: 1 (877) 868.7950 
VOICE: 1 (800) 241-7475 
Customer Care: 7 AM - 7 PM ET, Weekdays 
Automated VRU: 24 / 7  
Pre-Authorization or Referral information: 
For Federal Employee Program (FEP) Pre-authorization requests:
Telephone: 800-860-2156
FAX: 800-732-8318 
All other Pre-authorization requests:
Telephone: 800-662-9023 or 800-722-6614
FAX: 404-467-2999 (HMO Members) or 404-848-2384 (POS members) 
FEP Case Management:
Telephone: 800-711-2225
FAX: 800-732-8318 
MAILING ADDRESS: 

BCBSGa
PO Box 9907
Columbus GA 31908

 
Claim filing tips 
Online Information Request Form  
If you are experiencing technical issues, please contact Web Support by calling  
1 (866) 292.6253 from 8 AM – 6 PM ET, Monday – Friday. 
For other BCBSGa contact information, please refer to the Corporate Contact Us section. 
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Blue Cross Blue Shield of Georgia and Blue Cross Blue Shield Healthcare Plan of Georgia are Independent licensees of the
Blue Cross Blue Shield Association.