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Medical Policy, Clinical UM Guidelines, and Pre-Cert Requirements

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Network Physician Rights and Responsibilities (HMO/POS)

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HMO/POS

As a network Physician you have the right to:  
Request that a patient be reassigned if an acceptable physician-patient relationship cannot be established
Receive timely payment for covered services according to their contract
Be treated courteously and with respect by BCBSHP members and personnel
Obtain all necessary information to treat their patients
Express their opinions, concerns, or complaints in a constructive and respectful manner to BCBSHP
File an appeal and be given due process
Collect any co-payment or co-insurance for covered services
Collect for non-covered services, with proper disclosure
Discuss, based on their opinions, all medically necessary or appropriate care with patients
 
As a network Physician you have the responsibility to:  
Cooperate with all BCBSHP administrative, quality, and utilization management guidelines and programs
Ensure that the confidentiality of medical information is protected
Treat patients and BCBSHP personnel with courtesy and respect
Seek only authorized co-payments and specifically authorized payments for non-covered services from BCBSHP member patients
Strive to improve the health of all patients by offering and providing all necessary preventive services appropriate to their specialty
Discuss a patient’s health care status and treatment options with that patient or his or her legal guardian, regardless of whether the information concerns a covered treatment or benefit
When a patient requests it, disclose a general description of the way their BCBSHP reimbursement contract works
Respond to member requests for specific information about their practice, including practice statistics (i.e. the numbers of a specific procedure performed), their credentials (i.e. where they went to medical school, board certification), and patient satisfaction measures
 
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