BlueChoice On-Call (24-Hour Nurse Line)
HealthCare Information by Phone from our Registered Nurses and Audio Library
As part of your benefits with Blue Cross and Blue Shield of Georgia, medical information is available by phone and online, 24 hours a day, seven days a week, through BlueChoice On-Call. When you need medical resources or are unsure whether you should see your doctor, call BlueChoice On-Call. BlueChoice On-Call nurses on this toll-free telephone hotline will speak with you confidentially about:
| Your symptoms |
| Medications and side effects |
| Reliable self-care home treatments |
| Self-help and support groups |
| When to go to your doctor |
| When to go the emergency room |
| Local physician and hospital resources |
| Wellness information|
BlueChoice On-Call nurses will even call you back to see how you are feeling and suggest further action if necessary.
Health problems can occur at any time of the day or night. The BlueChoice On-Call hotline is designed to give you information to help you with health care decision-making.
BlueChoice On-Call Nurses:
| Have years of hands-on clinical experience |
| Are supported by a medical information system that is based on current medical literature and physician reviews|
Calling BlueChoice On-Call:
| Call anytime at no charge, 24 hours a day, seven days a week: 1-(800)-553-3531|
BlueChoice On-Call is not an emergency response system. In a medical emergency, go to the nearest emergency room, or call 911 or your local emergency service number.
BlueChoice On-Call also offers an Audio Library providing recorded information to:
| Help keep you physically and mentally fit |
| Help you recognize early signs of illness |
| Help you adjust to health problems|
BlueChoice On-Call offers over 200 taped messages concerning illnesses, treatments, drugs, and medical tests and procedures. The messages are three to five minutes in length and are continually updated. New topics are added to the library often. Please refer to the following list for the health care topics that the BlueChoice On-Call Audio Library offers.
How to use the BlueChoice On-Call Audio Library
| Dial 1-(800)-553-3531 |
| Press 1 for a Spanish menu |
| Press 2 to speak with a BlueChoice On-Call registered nurse |
| Press 3 to hear the BlueChoice On-Call Audio Library |
| Enter the number of the tape in the audio library that you would like to hear |
| If you would like to repeat the message or request another taped selection, press any tape number at any time, during or after a message |
| If you do not have a touch-tone phone, or do not know the number of the message you would like to hear, please stay on the line and a nurse will assist you|
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