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What is BCBSGa's 360° Health® program?

A suite of preventive care programs, wellness information, case management and care coordination services to help members achieve optimal health outcomes.

Need to find a Doctor or Hospital? Check the Online Provider Directory.

BlueChoice On-Call (24-Hour Nurse Line)


HealthCare Information by Phone from our Registered Nurses and Audio Library

As part of your benefits with Blue Cross and Blue Shield of Georgia, medical information is available by phone and online, 24 hours a day, seven days a week, through BlueChoice On-Call. When you need medical resources or are unsure whether you should see your doctor, call BlueChoice On-Call. BlueChoice On-Call nurses on this toll-free telephone hotline will speak with you confidentially about: 
Your symptoms
Medications and side effects
Reliable self-care home treatments
Self-help and support groups
When to go to your doctor
When to go the emergency room
Local physician and hospital resources
Wellness information
BlueChoice On-Call nurses will even call you back to see how you are feeling and suggest further action if necessary. 
Health problems can occur at any time of the day or night. The BlueChoice On-Call hotline is designed to give you information to help you with health care decision-making. 
BlueChoice On-Call Nurses:
Have years of hands-on clinical experience
Are supported by a medical information system that is based on current medical literature and physician reviews
Calling BlueChoice On-Call:
Call anytime at no charge, 24 hours a day, seven days a week: 1-(800)-553-3531
BlueChoice On-Call is not an emergency response system. In a medical emergency, go to the nearest emergency room, or call 911 or your local emergency service number. 
BlueChoice On-Call also offers an Audio Library providing recorded information to:
Help keep you physically and mentally fit
Help you recognize early signs of illness
Help you adjust to health problems
BlueChoice On-Call offers over 200 taped messages concerning illnesses, treatments, drugs, and medical tests and procedures. The messages are three to five minutes in length and are continually updated. New topics are added to the library often. Please refer to the following list for the health care topics that the BlueChoice On-Call Audio Library offers. 
How to use the BlueChoice On-Call Audio Library 
Dial 1-(800)-553-3531
Press 1 for a Spanish menu
Press 2 to speak with a BlueChoice On-Call registered nurse
Press 3 to hear the BlueChoice On-Call Audio Library
Enter the number of the tape in the audio library that you would like to hear
If you would like to repeat the message or request another taped selection, press any tape number at any time, during or after a message
If you do not have a touch-tone phone, or do not know the number of the message you would like to hear, please stay on the line and a nurse will assist you
English topics - view now in PDF format 
Spanish topics - view now in PDF format 
Adobe Acrobat Reader 5 software is required to view, print and search these PDF documents. Please download this free software on the Adobe Acrobat Web site. Please note that Blue Cross Blue Shield of Georgia does not provide Technical Support for Acrobat Reader Software. For technical support, please contact Adobe. 
Blue Cross Blue Shield of Georgia and Blue Cross Blue Shield Healthcare Plan of Georgia are Independent licensees of the
Blue Cross Blue Shield Association.