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What is BCBSGa's 360° Health® program?

A total-health solution that surrounds everyone with the help they need to live healthier, feel better and save money doing it.

24/7 NurseLine

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As part of your benefits with Blue Cross Blue Shield of Georgia, medical information is available by phone and online, 24 hours a day, seven days a week, through 24/7 NurseLine. When you need medical resources or are unsure whether you should see your doctor, call 24/7 NurseLine. 24/7 NurseLine nurses on this toll-free telephone hotline will speak with you confidentially about:  
Your symptoms
Medications and side effects
Reliable self-care home treatments
Self-help and support groups
When to go to your doctor
When to go the emergency room
Local physician and hospital resources
Wellness information
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24/7 NurseLine nurses will even call you back to see how you are feeling and suggest further action if necessary.  
Health problems can occur at any time of the day or night. The 24/7 NurseLine is designed to give you information to help you with health care decision-making.  
24/7 NurseLine Nurses:
Have years of hands-on clinical experience
Are supported by a medical information system that is based on current medical literature and physician reviews
 
Calling the 24/7 NurseLine:
Call anytime at no charge, 24 hours a day, seven days a week: 1-(888)-724-BLUE (2583)
 
24/7 NurseLine is not an emergency response system. In a medical emergency, go to the nearest emergency room, or call 911 or your local emergency service number.
24/7 NurseLine also offers an Audio Library providing recorded information to:
Help keep you physically and mentally fit
Help you recognize early signs of illness
Help you adjust to health problems
 
24/7 NurseLine offers hundreds of taped messages concerning illnesses, treatments, drugs, and medical tests and procedures. The messages are three to five minutes in length and are continually updated. New topics are added to the library often. To access the library, simply call 1-888-724-BLUE(2583) and follow the prompts to the AudioHealth Library.  
Please refer to the following list of health care topics that the AudioHealth Library offers.
24 Hour Audio Health Library - Click for updated topics and available topics in Spanish  
* All benefits described may not apply to you. Please check your Certificate Booklet to determine if you are eligible for these benefits.  
© 2014 BlueCross BlueShield of Georgia
Blue Cross and Blue Shield of Georgia, Inc. and Blue Cross Blue Shield Healthcare Plan of Georgia, Inc. are independent licensees of the Blue Cross and Blue Shield Association. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association.