As part of your benefits with Blue Cross Blue Shield of Georgia, medical information is available by phone and online, 24 hours a day, seven days a week, through 24/7 NurseLine. When you need medical resources or are unsure whether you should see your doctor, call 24/7 NurseLine. 24/7 NurseLine nurses on this toll-free telephone hotline will speak with you confidentially about:
| Your symptoms|
| Medications and side effects|
| Reliable self-care home treatments|
| Self-help and support groups|
| When to go to your doctor|
| When to go the emergency room|
| Local physician and hospital resources|
| Wellness information|
24/7 NurseLine nurses will even call you back to see how you are feeling and suggest further action if necessary.
Health problems can occur at any time of the day or night. The 24/7 NurseLine is designed to give you information to help you with health care decision-making.
24/7 NurseLine Nurses:
| Have years of hands-on clinical experience|
| Are supported by a medical information system that is based on current medical literature and physician reviews|
Calling the 24/7 NurseLine:
| Call anytime at no charge, 24 hours a day, seven days a week: 1-(888)-724-BLUE (2583)|
24/7 NurseLine is not an emergency response system. In a medical emergency, go to the nearest emergency room, or call 911 or your local emergency service number.
24/7 NurseLine also offers an Audio Library providing recorded information to:
| Help keep you physically and mentally fit|
| Help you recognize early signs of illness|
| Help you adjust to health problems|
24/7 NurseLine offers hundreds of taped messages concerning illnesses, treatments, drugs, and medical tests and procedures. The messages are three to five minutes in length and are continually updated. New topics are added to the library often. To access the library, simply call 1-888-724-BLUE(2583) and follow the prompts to the AudioHealth Library.
Please refer to the following list of health care topics that the AudioHealth Library offers.
24 Hour Audio Health Library
- Click for updated topics and available topics in Spanish
* All benefits described may not apply to you. Please check your Certificate Booklet to determine if you are eligible for these benefits.